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Soundzgood FAQ

We have addressed the most Frequently Asked Questions about SoundzGood app below. If there are further queries or doubts, please feel free to contact our Sales team.

FAQs for Users

  • I use dual SIM mobile phone. So, will I get Reward points for calls made on either numbers?

    No. You will be eligible for Reward points only for calls made to the Registered Mobile Number on Soundzgood mobile app.

  • I have redeemed my Reward Points as Products. I would like to return it and get a different Product instead – is this possible?

    Return and Exchange of Policies depend on the respective Vendor whose product you have received. SoundzGood does not hold the authority to decide in this regard

  • What is the validity of SoundzGood Reward Points?

    SoundzGood Reward Points are valid for 3 years. Conditions apply.

  • My family members also use Soundzgood mobile app. Is it possible to combine all the points?

    No, Soundzgood doesn’t allow combining Reward points got by different Users.

  • I have Reward Points collected on my old number with which I have registered in SoundzGood. I’m now planning to change my mobile number. Will the Points be carried over to the new mobile number?

    No, the Reward points you have collected cannot be carried over to other numbers.

  • Can I suggest Advertisers to SoundzGood?

    Yes, your suggestions for new Advertisers on SoundzGood are welcome. Kindly get in touch with our Sales team for the same.

FAQs for Advertisers

  • Is it possible to Advertisement my Brand to other state SoundzGood users?

    Yes, you can promote your brand to SoundzGood users across India.

  • How to post ads on SoundzGood?

    Advertisers can post Ads on SoundzGood either as Sliders or as Ringtone

  • How do I redeem my Reward Points?

    You can redeem your Reward Points either as Mobile Recharge or Post you own Ads on SoundzGood. Please get in touch with our Sales team for details on the latter.

  • How do I turn off or turn on the SoundzGood App for specific timing?

    To customize timing on SoundzGood mobile app, enter into the Settings option. You have an option called Custom Timing where you have Enable or Disable option as a Toggle button. You can choose here to select specific timing of activation of SoundzGood services.

  • Can I buy Reward Points in addition to what I have, and post Ads on SoundzGood?

    The reward points you have so far collected is separate. To post new Ads on SoundzGood, get in touch with our Customer Care team. Our experts will guide you with the payment options for posting new ads.

  • How are Reward Points calculated?

    For every incoming call received, if the Advertisement video gets played at volume above 75 percent of the device volume, and the receiver attends the call for a minimum of 10 seconds, the user will get 2 Reward Points. When the volume is kept lesser than 50 percent, users get 1 Reward Point. Note that no reward point will be credited if the volume is Muted or when the Headset is connected.

  • If I change my mobile device, will the Reward Points get carried over to the new device?

    Yes, the Reward Points you have collected so far in your old device will get transferred to the new device provided the Contact Mobile Number remains the same.